Fraud Alert: Here’s What’s Happening
Impersonation calls continue to target financial institution members nationwide, with callers requesting online banking usernames, passwords, or one-time passcodes. In many cases, phone numbers are spoofed to appear legitimate.
These calls are designed to sound credible.
That is intentional.
Key Indicators of Fraud
If someone tells you to move your money to “secure” it — that is the scam.
If someone asks for your online banking password — that is the scam.
If someone asks you to read back a one-time passcode — that is the scam.
If someone asks you to log in while they remain on the phone — that is the scam.
Financial institutions do not operate that way.
If someone asks you to share a password, read back a security code, or move money to “protect it,” that’s the scam.
How These Scams Are Designed to Work
Scammers are deliberate.
They sound calm and credible. They may reference personal information. The phone number may appear legitimate.
Modern scams are often professionally written and free of obvious errors. Advances in automation and artificial intelligence make this possible.
The absence of spelling or grammar mistakes is no longer a reliable indicator.
By creating urgency — often claiming fraud on your account — scammers push for immediate action before verification occurs.
What We Will Never Request
1st University Credit Union will never:
Ask for your full debit card number
Ask for your PIN
Ask for your online banking password
Ask you to read back a one-time passcode
Tell you to move money to another bank for “safekeeping”
Pressure you to act immediately
If that’s happening, it’s not us.
What To Do
If you receive a call, text, or message requesting sensitive information or instructing you to move funds:
End the interaction.
Do not provide any information.
Contact the financial institution directly using a phone number you look up yourself on its official website.
If the request involves your 1st University Credit Union account, contact us at (254) 752-2797 or visit culink.net.
You will never be penalized for confirming directly with us.
Clarification Regarding Fraud Monitoring
If we detect activity that appears suspicious, we may contact you to confirm whether you recognize the transaction.
We will not ask you to move funds, share login credentials, or provide security codes in order to resolve suspected fraud.
There is a difference between reviewing activity and moving money.
A Final Reminder
Scammers rely on speed.
Slowing the situation down protects you.
This page is updated regularly to address emerging fraud trends, including impersonation scams, phishing emails, spoofed phone calls, text message fraud, and unauthorized account access attempts. For verification or assistance, contact 1st University Credit Union at (254) 752-2797.